Return
policy.

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or the wrong product was supplied. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & handling fees are non-refundable.

Vehicle sales are agreed and signed for after inspection and delivery. A delivered vehicle may only be returned in the limited situations where the vehicle's condition or specification differs materially from what was represented and documented at the time of sale. Each such request is reviewed on a case-by-case basis in line with UAE law and our Refund Policy.

To initiate a return please contact us within the eligible window at info@novacrest-trdg.com or +971 56 969 9096 with your transaction reference and reason for return.